PEMBERDAYAAN KANTOR DESA CISEENG MELALUI PENGEMBANGAN SISTEM APLIKASI LAYANAN E- KELURAHAN DESA

Suhaeri Suhaeri; Bob Raozal; Hilma Suyana; Ario Adi Prakoso

doi:10.33476/iac.v5i1.77

Suhaeri Suhaeri Universitas Yarsi
Bob Raozal
Hilma Suyana
Ario Adi Prakoso

DOI: https://doi.org/10.33476/iac.v5i1.77

Abstract

Current technological developments make people must be able to adapt to changes, including in the field of public services. Digital transformation carried out in public services is often referred to as e-government, where the service system is expected to be more efficient, effective, transparent and measurable. In an effort to implement e-government, this research was conducted at the Ciseeng Village office, Bogor Regency, where the service system is still carried out manually, that is, people come directly with documents as well as officers who take care of documents computerized. Based on these problems, previous research has created a mobile-based service application system and website where the features provided are several services that can be accessed by officers and the public. However, the available features still do not meet the required service requirements, therefore this research will develop service features. The application system design in this study uses the Waterfall method which consists of five stages, namely: requirements analysis, system and software design, implementation, application testing, and operation and maintenance. The results showed that additional services were achieved based on a needs analysis in the form of service features, including: making new birth certificates, pass documents, moving letters, and birth certificates. Based on the Usability Testing test on the e-kelurahan service application using the System Usability Scale (SUS) method for 17 respondents, the result was 76.91, which means that it meets the usability element and gets a B or "Good" value for use. In addition,
from an Islamic point of view, it is permissible to create something that can benefit many people, such as this e
-kelurahan application system, as long as it does not violate Islamic law, is not harmful and also presents problems.

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