Embracing Sustainable E-Wallet for Financial Inclusion in Tanzania

Herman Mandari; Daniel Koloseni

doi:10.33476/jobs.v6i1.5447

Authors

Herman Mandari Computer Science Department, The Institute of Finance Management, Tanzania
Daniel Koloseni Information Technology Department, The Institute of Finance Management, Tanzania

https://doi.org/10.33476/jobs.v6i1.5447

Keywords:

e-wallet, financial inclusion, mobility, reachability, perceived security, sustainability, convenience, adoption

Abstract

Formal financial services. Therefore, its sustainability is essential. The study developed a novel model to investigate its sustainability in Tanzania using a structural equation modelling technique (SEM). Three hundred sixty-one (361) questionnaires were collected and used in the data analysis. Results indicate that perceived usefulness, user satisfaction, and perceived security significantly drive the continued usage of e-wallets. Convenience influences the perceived ease of use and usefulness of the e-wallets, and mobility impacts the perceived ease of use. In contrast, reachability impacts the perceived ease of use and usefulness of the e-wallets. Additionally, the study found that compatibility influences the perceived usefulness of e-wallets, and perceived usefulness, in turn, affects the satisfaction of e-wallet users. Moreover, the study confirmed that perceived security moderates the relationships between satisfaction and continuance usage intention of e-wallets, as well as between perceived usefulness and users' attitudes towards e-wallet usage. The study provides theoretical and practical insights into the sustainability of e-wallets in Tanzania.

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