LAYANAN REFERENSI VIRTUAL DIGITAL LIBRARY CENTER METRO TV SELAMA WORK FROM HOME

Mohammad Rezcky Ramadhan, Indira Irawati

Abstract


Layanan referensi virtual dengan koleksi audio visual menjadi layanan utama yang dilakukan oleh Perpustakaan Digital Metro TV, sebagai bagian dari pendukung bisnis utamanya di industri penyiaran televisi. Dengan adanya kebijakan Pembatasan Sosial Berskala Besar (PSBB) di DKI Jakarta akibat pandemi Covid-19, sebagian kegiatan operasional bisnis (termasuk Layanan DLC Metro TV) dibatasi kegiatannya untuk operasional di kantor. Layanan referensi virtual 24 jam sehari harus menyiagakan staf secara online selama bekerja di rumah (work from home). Teknisnya dilakukan secara remote di rumah dengan perangkat komputer masing-masing. Berdasarkan kondisi tersebut, peneliti mengkaji dengan pendekatan studi kasus dari proses dan aktivitas layanan perpustakaan yang dimiliki Metro TV sekaligus mengevaluasi layanan referensi virtual di DLC Metro TV dalam aspek sumber daya manusia dan model layanan yang diberikan dengan panduan IFLA dan RUSA selama work from home. Ditemukan bahwa tidak adanya kebijakan dan panduan dalam layanan referensi virtual yang diterapkan yang mengatur penempatan staf, pelatihan dan peningkatan kompetensi, dan evaluasi layanan untuk mengambil kebijakan yang lebih terarah.


References


Berube, L. (2003). Digital reference overview. an issue paper from the Networked Services Policy Task Group. 14 Maret 2020 https://www.ukoln.ac.uk/public/nsptg/virtual/

Francoeur, S. (2001). An analytical survey of chat reference services. Reference Services Review. 29(3):189-203.

International Federation of Library Associations and Institutions. (2002). IFLA Digital Reference Guidelines. 14 Maret 2020. https://www.ifla.org/ files/assets/reference-and- information-services/ publications/ifla-digital-reference-guidelines-en.pdf

Kern, M.K. (2009). Virtual reference best practices: tailoring services to your library. Chicago: American Library Association.

Kumara, Prasana dan Divyananda (2017). Determinants of Television Media Libraries’ Use, Collections, and Services among the Television Media Professionals in Bengaluru: A Study. Journal of Library & Information Science. 7(1).

L

ankes, R. David (2004). The Roles of Digital Reference in a Digital Library Environment. Commissioned white paper for the International Conference of Digital Library-Advance the Efficiency of Knowledge http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.548.166&rep=rep1&type=p

Lankes, R.D. and Kasowitz, A.S. (1998). The AskA, Starter Kit: How to Build and Maintain Digital Reference Services. Cleaning House on Information and Technology. New York, NY.

Luo, L. (2007). Chat reference competencies: identi?cation from a literature review and librarians interviews. Reference Service Review. 35(2):195-209.

Luo, L. (2008). Toward sustaining professional development: identifying essential competencies for chat reference service”, Library & Information Science Research. 30(2):298-311.

Luo, L. (2009). Effective training for chat reference personnel: an exploratory study. Library & Information Science Research. 31(2):210-224.

Margariti, S. and Chowdhury, G. (2004) Digital reference services: a snapshot of the current practices in Scottish libraries. Library Review. 54 (1):50-60.

Moyo, L.M. (2006). Virtual reference services and instruction.The Reference Librarian. 46(95/96):213-230.

Pomerantz, J., Nicholson, S., Belanger, Y. and Lankes, R.D. (2004), The current state of digital reference: validation of a general digital reference model through a survey of digital reference services. Information Processing and Management. 40(2):347-363.

Prihatsanti, Unika et al. (2018). Menggunakan studi kasus sebagai metode ilmiah dalam psikologi. Buletin Psikologi. 26(2):126-136.

Radford, M. L. (2006). Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference. Journal of the American Association for Information Science and Technology. 57(8):1046?1059.

Reference and User Services Association (2004). Guidelines for implementing and maintaining virtual reference services. Retrieved September 20, 2005, from. http:// www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm

Referenceand User Services Association (2004).Guidelines For Behavioral Performance Of reference and information service providers. 15 Maret 2020. http:// www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.htm

Shachaf, Pnina dan Horowitz, Sarah M. (2008) Virtual reference evaluation: Adherence to RUSA behaviour guidelines and IFLA digital reference guidelines. Library & Information Science Research 30(2008):122–137

Uutoni, Wilhelm (2018). Providing digital reference services: a Namibian case study. Information and Learning Science. 119(5/6):342-356.




DOI: https://doi.org/10.33476/bibliotech.v5i1.1291

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Bibliotech : Jurnal Ilmu Perpustakaan dan Informasi

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

ISSN 2477-2720 (Print)

ISSN 2685-4791 (Online)

Terindeks dan Terakreditasi SINTA 4