PEMBANGUNAN HELPDESK TICKETING SYSTEM BERBASIS WEB (STUDI KASUS: UNIVERSITAS YARSI)
Authors
-
Ummi Azizah Rachmawati
Universitas YARSI
-
Syarifu Adam
Universitas YARSI
-
Syarif Husain Alwi
Universitas YARSI
Abstract
Web has evolved into a tool that is not only able to provide information but also to process information. Processing information by utilizing web technology turns web becoming dynamic information media. We could do many things by deploying web, such as building the Helpdesk Ticketing System for a company or institution. Every company has vision, mission, and also programs by utilizing the infrastructure that has been provided by the company. By using a Web-based Helpdesk Ticketing System, solving problems in a company will be faster, precise, accurate, and more effective. The development of a Web-based Helpdesk Ticketing System gives a better impact and efficient than manual monitoring. We use the usability method to test the user satisfaction level toward the system that has results 87.5%.
Keywords: Helpdesk, Ticketing System, Information System, Web.
References
Beisse, Fred 2013. A Guide to Computer User Support for Help Desk & Support Specialists, Edisi ke-5. USA. Course Technology.
Gaol, Chr Jimmy L 2008. Sistem Informasi Manajemen Pemahaman dan Aplikasi. Jakarta.
Hariyanto, Bambang 2004. Sistem Manajemen Basis Data: Pemodelan, Perancangan, dan Terapannya. Bandung: Informatika.
Indarti, Yulia 2012. Rancang Bangun Helpdesk pada PT.Palyja. Jakarta. UIN Syarif Hidayatullah Jakarta
KOMINFO 2017, “Jumlah Pengguna Internet 2017 Meningkat, Kominfo Terus Lakukan Percepatan Pembangunan Broadband,” 2017. [Online].Available: https://www.kominfo.go.id/ content/detail/12640/siaran-pers-no-53hmkominfo022018-tentang-jumlah-pengguna-internet-2017-meningkat-kominfo-terus-lakukan-percepatan-pembangunan-broadband/0/siaran_pers. [diakses: 01-Okt-2019].
Laudon, Kenneth E, Kendall, Julie E 2011. Sistem Informasi Manajemen Mengelola Perusahaan Digital. Jakarta, Salemba Empat.
Qoyyimah 2011. Rancang Bangun Helpdesk Ticketing System. Diakses dari: http://repository.uinjkt.ac.id
Trimawangsari, Maria Betha 2010. Pengembangan Aplikasi Webtools Helpdesk Support dengan Online Attendance dan Real-Time Report pada PT. Dexa Medica. Universitas Gunadarma, Depok.
Whitten, Jeffrey L., Bentley, Lonnie D 2008 Systems Analysis & Design Methods. New York: The McGraw Hill Companies Inc.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
